Reclamo N° 270553

Dear Sirs, My name is Ciobanu Crina Manuela and I rented a car from you between 19 May and 22 May in Napoli (reservation ECAFD0FA) on the name Ciobanu Crina Manuela and registered driver Tanase Cristian Andrei . When I made the reservation I paid with my personal credit card an amount of RON 393,13 (equivalent of aprox EUR 80 ), amount which was withdrawn from my account. At the location, when we picked up the car in Napoli airport, another amount of 1,818.45 lei (equivalent of EUR 356,00) was paid by card Tanase Cristian Andrei and withdrawn from his account. As resulting from the above (and proven by the attached bank excerpts), the amount paid with my card was not taken into account and the entire amount for the reservation was retained from Tanase Cristian Andrei’s card. Please make the appropriate verifications and return the amount retained from my bank account to my account (find the details below): Detalii cont: RO11PIRB42631H0683001000 Ciobanu Crina Manuela Account in Lei Thank you for your feedback on the above. My best regards, Crina