Reclamo N° 304989

I rented a car from Galdieri Rent Bergamo and I was mistakenly charged for the additional driver. I asked straight away for reimbursement and they said they cannot do it, that I should request it from the manager when I return the car. I did the same when returning, the manager said I should write an e-mail. I wrote an e-mail and after a few exchanges, I finally received a return form. I filled the return form and since then nobody is replying my e-mails, no refund has been received. In their contract, there is no reference that the additional driver would be a non refundable cost. I was given to sign a contract in Italian language, although I do not understand Italian. In the agency, they did not want to disclose their names (so I cannot indicate who did I speak with), they did not want to register my written request for reimbursement and they did not allow me to take a picture with them in the background and my written request for reimbursement.