Reclamo N° 271246

Ciao, (scusa se scrivo in inglese) My problem is with Ticketmaster.it I bought an online concert ticket in early 2020 for a show happening in June 2020, as I had a vacation planned in Italy for that time. Because of the pandemic the show was cancelled and -back at that time- they did not give the option for a refund as the show was going to be reprogrammed. I'm uncomfortable with the way the communication was managed as I have not received enough information about the new concert dates. I recently discovered only *one* email communicating the new dates in my spam folder, that was sent in late April 2021, informing the new date for June 2022. Back in 2021, it was impossible for anyone to foresee if travel would be available due to the COVID restrictions at the time. And in that email says that I could only ask for a reimbursement only in the next two weeks (it says no later than may 15th, 2021) which is not serious at all given the circumstances. I'm not living in Italy (I live in the USA), and it will be impossible for me to travel on the new dates of the reprogrammed concert of Pearl Jam for June 25th 2022, in Modena. I want a refund for my tickets as it is impossible for me to plan a trip at this new date and because the communication of the show was managed very poorly and suspiciously in a way that would be very difficult for people to ask a reimbursement. Ticketmaster.it responded to my claim saying that they won't refund me because it's their policy to not do it. Here is my purchase info: Ti confermiamo Pearl Jam 05/07/2020 21:15 Autodromo Internazionale Enzo e Dino Ferrari, Imola Posto unico Ingresso Viale Dante 79,25 € Posto unico Ingresso Viale Dante 79,25 € L´evento è organizzato da Live Nation 2 s.r.l. - Milano - P.I.: Consulta qui i termini e le condizioni https://www.ticketmaster.it/t-c Modalità di consegna: Via e-mail Pagamento: PayPal 168,16 € Numero d´ordine: 0020046253220200125 Quantità biglietti: 2 Commissioni di servizio: 9,66 € Importo totale: 168,16 € (Spese incluse) Tante grazie per qualsiasi aiuto in questo caso. Matias