Reclamo N° 152887

Dear ladies and gentlemen, For 4 years our company has been a distributor of a manufacturer of measuring instruments from Italy. In December 2016 we bought 5 measuring equipment for our client in Bulgaria. The equipment was accompanied by the necessary documents and a calibration protocol, proving their good quality. They also have the CE marking. From the very first measurement, the customer has found that the equipment does not perform accurate readings - differently, beyond the error limits. At the warranty period, we sent the equipment to the manufacturer's factory for testing / repair twice. They were returned to the same state - they showed wrong / inaccurate reports. We sent them back to the factory again in 2018 and returned the equipment again faulty.. We have made significant non-recoverable costs for sending to and from the plant. Currently our client has sent us back to our office in Razgrad R-Bulgaria 4 faulty equipment with a warning that if we do not return them without defects, we will file a lawsuit against our company. Herewith, I would like to advise as users how we can oblige the manufacturer to repair or replace defective appliances under Italian law. Best regards, Nikolay Mechev Manager blvd. Bulgaria 52, entr. B, ap. 23 7200 Razgrad BULGARIA Phone: + 359 84 627 111 Phone/ Fax: + 359 84 661 431 E-mail: [email protected] Web: http://www.nik-21mm.com