Reclamo N° 84657

I moved in the apartment I’m living in currently on the 15th of December (The POD number is IT012E00392433). I was told by the agency that mediated this renting deal that I have to find a supplier for the electricity myself. The apartment is without gas. The only energy supply is electricity. I went to A2A trying to open a contract on the 22nd of December, and they told me the contract is still open. They asked me to fill out a form to fax to the Sportello in Rome to require the name of the former supplier, so that I could end the contract. However, it was Christmas break so I couldn’t find open fax stores. I sent the fax on the 8th of January, which is also the day my power got reduced to 15%. I haven’t got any reply from the Sportello, and because of the language problem, I had to ask my Italian friend to help calling the agency. After tons and tons of calls, we figured out the former supplier was Eni, and what results in the reduction of the power being suspended was: The former former tenant claimed he has closed the contract, so even if he has received the bills afterwards (the bills are not sent to the address of the rented apartment), he didn’t care about them since he has already moved out the apartment. The former tenant never received any bills from the address of the apartment, so she never thought about the problems of the bills. And when I moved in, I got my energy suspended. We figured out the former company with the open contract is Eni, we then called the customer number on the 9th of January. The staff told us that we shall go to the office the next day, sign a document claiming the debt has nothing to do with me, and tell the people it’s emergency. We shall then have electricity immediately. We went to the office the next day, 10th of January, the staff there told us to make a call to make a request of closing the contract. In the call, the staff told us it would take 10-12 days. We asked the staff in the office if there’s anything they could do, since the electricity is my only energy, she said there’s nothing they could do. I waited for 10-12 days and on the 25th of January roughly around midnight, the power was completely cut off. We called the customer number again, but the contract is still open. The first time, one of the staff said it shall be “15 working days counting from the 8th of January”, the other staff then said it shall be “15 working days counting from the 11th of January”. When 15 working days counting from the 11th of January has passed, we called again. The staff told us that they don’t know why but the procedure of closing the contract didn’t start from the 11th of January, but it has started from the 31st of January. Therefore, I shall be able to have the contract closed on the 14th of February (10 working days counting from the 31st of January). Up until this day, my power has been reduced to 15% for SEVENTEEN days (8th of January to the 25th of January), then COMPLETELY CUT OFF for ELEVEN days (25th of January to 5th of February), and it’s still ongoing for who knows how long. Without electricity, I don’t have the lights, the stove, nor hot water. How is it acceptable that after 10-15 working days, the contract is still not closed?