Alexandre
17 Luglio 2024
I made reservation 25642644 and paid 233.24 euros on the GOLDCAR IT website and it says that a Brazilian driver's license (written in Roman alphabet) is accepted for rental in Italy. Furthermore, I received a confirmation email stating that my documents were ok and that check-in had been successful. Arriving at the counter at Palermo airport, they prevented me from collecting the car, claiming that they could only accept an international license. I showed the information on the website and the person said I would have to contact customer service to get my money back. All other companies accept the Brazilian driver's license and I ended up renting another car from Magiore rent a car without any problems. I demand my money back!
