Reclamo N° 332090

Dear , I'm sending this email regarding that a flight operator prevent me from onboarding the plan , his response that I'm not satisfied with the requirements. At the same day which was 30th of May, I tried to contact the customer service of the airline company without any response. The airline website ( Neos airline) refer to your website to contact also EU However, I am sending to know if you can help me with this matter knowing that I have all proofs for the process. I have spent money and effort for nothing. I hopefully find a refund for my situation. I hope to hear from you soon. Kind regards Munther